Murton Park Privacy Policy

Introduction

The policies and information described in this document refer to this website only. Any data processed by the company outside of the website will be covered in a separate policy document.

Any reference to “We” or “Our Company” refers to interactions with the website, and not any larger policies our business may hold.

By accessing and using our website you are indicating that you agree with the policies set out in this document. If you do not accept or agree to these policies, please stop using the website immediately.

We reserve the right to update this document at any time without prior notice.

This document covers our policies in regards to how this website collects, stores, and uses any personal data we may hold (or are given) about you.

Information we may collect from you

This website may collect the following data from you.

·         Information you provide by filling in forms on the website. This includes, but is not limited to, enquiry forms, newsletter signups, and guestbook entries.

·         Details of your visits to our website, in the form of analytics data. This includes, but is not limited to, location data and traffic data.

·         Account registration and membership details, for private pages and purchases.

·         Transaction details and order histories.

·         General user information via cookies.

 

Cookies used on our website

We use several types of cookie on our website, which can be grouped into the following categories:

Essential – These are cookies which are required for the correct running of the website. These cookies govern your ability to login, or to make an enquiry via our contact form.

Analytics – Analytics cookies gather data to help us understand trends and website traffic data. These are used statistically (for example, number of visits to our website on a certain day).

Our website does not use cookies to share information with third parties. For further information about cookies click here.

 

 

How we process your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain features or parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

 

How we use your information

Information held about you is used to carry out our obligations to you from any contracts or agreements made, for example to fulfil orders or confirm bookings.

We may also use your information to provide you with promotional offers and updates about our business, if you have indicated you wish to be contacted in such a way.

Our website does not share information with third parties for advertising purposes.

Any other websites linked from our website are not governed by this policy document. We have no control and accept no responsibility for content found on third party websites.

 

Disclosure of information

We may disclose your information under the following circumstances:

·         If you make a request to know what information we store about you.

·         If required by law.

·         To protect our rights, property, safety, or those of our customers.

 

Access to your information

You have the right, through the Data Protection Act 1998, to access information held about you. The access request may be subject to a fee of up to £10 to meet our costs of providing you with the information.

 

 

How to contact us

If you have any queries or comments regarding this privacy policy, please contact us via the contact details on this website.

 

About Cookies

Cookies are a way for websites to remember information about you.

Without them, every time you load the website, it would be as though you’ve never visited that website before.

If the website doesn’t know who you are, then you won’t be able to login. You would not be able to buy anything online, because the website would forget what is in your shopping basket.

However, cookies can also be used to remember your preferences and actions on a specific website, and so they can target adverts to suit. Some websites share cookies, so they can build better pictures of what to advertise and how to target customers.

Over 90% of websites use cookies. They are not good or bad, but they are in many cases necessary for websites to run correctly.

If you have concerns over what information is being stored in these cookies, you have several options.

You can turn off all cookies, though this will prevent many sites from working at all.

You can turn off 3rd party cookies. This prevents most websites from sharing your information with other websites. Some browsers do this automatically, but you should check your settings if you wish to use this option.

The final option is to look at websites individually, read their policies and learn just what they use cookies for. This will allow you to make an informed choice regarding which websites and cookies you wish to allow access to your information.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026